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Return on Investment
 
 
 


As a virtual, Internet-based transcription company, our experienced medical transcriptionists telecommute to your office. This translates into efficiencies for us and for you.  

We offer you an alternative to managing your own transcription staff. A transcriptionist in a private office may have a relatively low transcription productivity rate because she is doing other work in the office and not able to concentrate full-time on transcription work. The doctor has to invest in equipment, space, personnel, and supplies, as well as time managing the transcriptionist's workload. This is large overhead for a private practice. ApexScribe provides this service by taking that typing away from the office. ApexScribe users don't have to worry about salaries, vacations, sick time, prioritizing reports or workflow peaks and valleys. Our clients gain another benefit as well, because now that office worker can do other, more productive work, the space once used for transcription personnel can now be used to generate additional income for the practice.

The decision to outsource critical components of a business's operations is often based on data that demonstrates measurable benefits, such as cost savings and increased productivity. Some benefits however, such as quality, are less quantifiable but remain equally important to the bottom line.

Doctors should consider each benefit in order to calculate an estimated return on investment (ROI) for outsourcing its medical transcription. Below is a comprehensive list of potential benefits.

Benefits and Savings of Outsourced Transcription

I. Human Resources Savings:


Hiring – Outsourcing eliminates the need to spend time and money searching for and evaluating qualified transcriptionists and QA supervisors to hire.

Employee Benefits – Outsourcing eliminates the cost of employee benefits, which can include healthcare coverage, paid vacation, paid sick leave, 401K, and Medicare and Social Security taxes.

Training Expenses – Outsourcing eliminates the cost of training new employees and the productivity loss when resources are pulled away from transcription and put on training new employees.

Vacation, Holidays & Other Coverage Gaps – With outsourcing, an employer never needs to worry about juggling employees' personal schedules to ensure that there is full coverage.

No Loss From Staff Turnover - With outsourcing, a healthcare organization never has to worry about the potential backlog of work created during holidays or vacation times, or when employees retire, leave on short notice to pursue other career opportunities, or take extended personal leave for medical or family reasons.

II. Technology, Equipment and Space Savings:

Purchasing or Leasing Equipment – The cost of keeping transcription equipment up to date can be very costly. Outsourcing eliminates the need to continuously purchase or lease new or upgraded hardware and software.

Maintenance of Equipment – Many providers dictation systems, information managerment systems, databases and other expensive technology hardware require expensive annual maintenance contracts. Outsourcing eliminates the need for these expensive service contracts.

IT Staff Resources – By reducing the amount of technical maintenance on internal equipment, internal staff can be freed up to address more critical projects for the organization.

Office Space – Many healthcare organizations have to contend with cramped office spaces. Outsourcing medical transcription reduces the need to find space for additional employees and the equipment necessary to run the transcription operation.

III. Improved Productivity and Quality Assurance:

24/7/365 Coverage – Hiring a team of internal staff to provide sufficient around the clock coverage for any given volume of work is extremely costly. Many outsourced providers work over the internet, giving 24/7/365 coverage to through a website such as, to accommodate agreed upon turn around times.

Maintains Consistent Quality – Outsourcing ensures a consistent high level of quality on all transcribed reports. In-house transcription can often be plagued by inconsistent quality especially during times of hiring and training new staff members.

Dedicated QA Staff – In many healthcare facilities, employing dedicated QA staff can be very expensive. As a result, QA is often just one of many job functions being performed by another staff member. Vendors maintain qualified QA supervisors that guarantee accurate documents. This focus on quality saves time and money over the long term.

Accuracy – Quality assurance programs enabled your vendor to achieve nearly 100% accuracy on almost every report transcribed.

ApexScribe Cost Benefit Worksheet

This is a worksheet designed to compare in-house with outsourcing transcription.

Step 1 Labor ____ Hourly Wage + OT
Step 2 Non Productive Time ___ Sick, Vacation, Holiday and Personal
Step 3 Space ____ Space and Mgt Cost – per sq foot
Step 4 Benefit ____ Pension, Health, Disability, Life Insurance
Step 5 Taxes ____ FICA, Medicare, State Unemployment
Step 6 Workers Comp ____ Workers Comp Insurance
Step 7 Equipment ____ Hardware/Software Cost, Office Supply

Total Cost ____

Enter the Total Number of Lines Currently produced by your staff.

Total Lines ______

Enter your per line cost =

Total Cost/Total Lines =  

Benefit calculator:

Step One:  Enter your transcription-related costs, as follows:

Labor

Labor expense is the hourly wage and any overtime paid to the transcriptionist.

Non Productive Time

It is important to factor in the nonproductive time such as sick leave, vacation, holidays, personal time, and replacement costs into the nonproductive time.

Space

Indirect costs such as space and management costs are a little more difficult to calculate, but are a piece of the total transcription cost.

Management Cost
 

Benefits

Benefits would be pension, health insurance, short and/or long-term disability, dental insurance, life insurance and any other benefit cost offered by the employer.

Taxes

Taxes include FICA match, Medicare match, and State Unemployment Tax.

Workers Compensation

The cost of Workers' Compensation Insurance or benefits paid for injury.

Equipment

Any equipment costs such as a Dictaphone or Lanier system, computers, printers, as well as software, service contracts and office supplies.

Service Contract

 

Office Supplies

 

Step Two: Enter the number of lines your staff produces.

Total Lines

Enter the number of lines your staff produces. This will give you a per line cost for your transcription service.

 

 

Click the Calculate Button

The Result!

is your total cost per line, in cents.

Reset 

 

Click Reset if you would like to clear all values and enter different numbers.

Support

We provide support 24 hours a day 365 days a year. We have excellent references from our physicians who are using our services. All hospitals accept our documents and consider our document is of high quality.

HIPAA and Privacy

ApexScribe meets compliance obligations with HIPAA regulations on privacy and security.

Partners

ApexScribe seeks to partner with like minded companies and individuals who provide services to healthcare entities.

For Transcription Companies - ApexScribe Partner Program

The ApexScribe Partner Program is focused on helping medical transcription companies stay competitive in today's complex healthcare business environment. It has been developed as a result of feedback from other medical transcription companies concerned about losing market share and revenue to technologically-advanced competitors worldwide.

The ApexScribe Network Partner Program helps medical transcription companies service their clients faster, more accurately, and more effectively - all while creating a new, recurring revenue stream.

 
 
 
 
     
 

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